Abstract

Author:
Meherun Nisa Nipaa, Md Nafis Fuadb, *Anika M. Hasanc

Doi: 10.26480/bosoc.01.2024.27.31

This is an open access article distributed under the Creative Commons Attribution License CC BY 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited

This qualitative research delves into the intricate relationship between recruitment and selection practices and their impact on organizational performance within the burgeoning Business Process Outsourcing (BPO) industry of Bangladesh. Through in-depth semi-structured interviews with 30 HR professionals and managers from various BPO organizations, this study examines the strategies, challenges, and outcomes associated with recruitment and selection processes. The findings reveal a diverse array of recruitment strategies utilized by BPO firms in Bangladesh, encompassing online job portals, social media platforms, employee referrals, campus recruitment drives, and outsourcing recruitment agencies. Despite thesestrategies, organizations face daunting challenges such as fierce competition for skilled talent, high attrition rates, and mismatches between job requirements and candidate skills. These challenges necessitate innovative approaches to recruitment and selection to address skill gaps and mitigate turnover risks. However, despite the challenges, the study demonstrates the significant positive impact of effective recruitment and selection practices on organizational performance. By attracting and selecting candidates who align with organizational culture and possess requisite skills, BPO firms can enhance workforce quality, foster employee engagement, and ultimately reduce turnover rates. Moreover, strategic alignment betweenrecruitment processes and organizational goals enables firms to achieve greater success and sustainability in the competitive BPO market. The study underscores the importance of continuous evaluation and improvement of recruitment and selection practices to optimize organizational performance in the dynamic BPO landscape of Bangladesh. By leveraging these insights, BPO firms can refine their HRM strategies, build a competitive edge, and achieve long-term success in the evolving industry.